Odgovor: |
Knjige:
- Referral service // International encyclopedia of information and library science. London ; New York : Routledge, cop. 2003. - sign. 02(03) /INT/
- Sečić, Dora. Informacijska služba u knjižnici. Lokve : Benja, 2006. - sign. 025 /SEČ/ i
- Reference and information services : an introduction / general editors Richard E. Bopp, Linda C. Smith. Englewood : Libraries Unlimited, cop., 2001. - sign. 025 /REF/ AC
EBSCO Host (pristup u GISKO ili putem NSK Portala elektroničkih izvora):
- Croneberger Jr., Robert, and Carolyn Luck. "DEFINING INFORMATION & REFERRAL SERVICE." LJ: Library Journal 100, no. 19 (November 1975): 1984. MasterFILE Premier, EBSCOhost (accessed December 3, 2015).
- Day, Rosalie. "INFORMATION CONNECTING PEOPLE WITH SERVICES: THE INFORMATION AND REFERRAL ROLE OF COMMUNITY SERVICE ORGANISATIONS." Aplis 20, no. 3 (September 2007): 103. MasterFILE Premier, EBSCOhost (accessed December 3, 2015).
Google Scholar:
- Poe, Jodi (2006) "Information and Referral Services: A Brief History," The Southeastern Librarian: Vol. 54: Iss. 1, Article 8. Available at: http://digitalcommons.kennesaw.edu/seln/vol54/iss1/8
- Mary Helen Fagan. Web-enabled Information and Referral Services : A Framework for Analysis. // Informing Science Group Technologies Volume 5 No. 1, 2000
- Lynch, Mary Jo. Research in Library Reference/Information Service. // Library trends. (1983), winter ; pp 401-420
- Kwon, N. (2005). "User satisfaction with referrals at a collaborative virtual reference service." Information Research, 11(2), paper 246 [Available at http://InformationR.net/ir/11-2/paper246.html]
- Nilsen, K. (2005). Virtual versus face-to-face reference: comparing users' perspectives on visits to physical and virtual reference desks in public and academic libraries. In Proceedings of Libraries: A Voyage of Discovery. World Library and Information Congress, 71st IFLA General Congress and Conference. August 14-18 2005. Code 71-E, Reference and Information Services, August14 2005. 2nd version August 24 2005. Retrieved 25 November, 2005 from http://www.ifla.org/IV/ifla71/papers/027e-Nilsen.pdf
- Reference and User Services Association. (2004). Guidelines for behavioral performance of reference and information service providers. Chicago, IL: American Library Association, Reference and User Services Association.
- Sheila Corrall. Developing Inclusive Models of Reference and Instruction to Create Information Literate Communities. 6TH IFLA GENERAL CONFERENCE AND ASSEMBLY , 2010.
Iz drugih knjižnica:
Nacionalna i sveučilišna knjižnica Zagreb:
- Katz, William Armstrong. Introduction to reference work. New York [etc.] : McGraw-Hill, cop. 1992.
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