Odgovor: |
Poglavlja u knjigama:
- Petr Balog, Kornelija. Knjižnica Filozofskog fakulteta u Osijeku - kako nas vide nastavnici? // Knjižnice: kamo i kako dalje? : položaj knjižničarske zajednice u sustavu kulture, visokog obrazovanja i znanosti : knjižnica kao posrednik znanstvenih i stručnih informacija : knjižnice. Solidarnost. Društvo : zbornik radova. 15. dani specijalnih i visokoškolskih knjižnica, [Lovran, 17.-20. svibnja 2017.] Zagreb : Hrvatsko knjižničarsko društvo, 2019. str. 84-100.; - sign. 02 /DAN/ k
Knjige:
- Hayes, Robert Mayo. Models for library management, decision-making, and planning. San Diego : Academic Press, cop. 2001. - sign. 02 /HAY/ m BDI
- Massis, Bruce E. The practical library manager. New York [etc] : The Haworth Information Press, cop. 2003. - sign. 02 /MAS/ p BDI
- Petr Balog, Kornelija. Prema kulturi vrednovanja u visokoškolskim knjižnicama. Osijek : Filozofski fakultet, 2010. - sign. 027 /PET/ p
Članci u časopisima:
- Dragija, M. Pristup i metodologija istraživanja o kvaliteti zbirki u knjižnicama visokih učilišta. // Glasnik društva bibliotekara Split. - 7 (2000[i.e. 2001]), str. 162-188.
- Dukić, Gordana. Analiza zadovoljstva korisnika/studenata u knjižnicama Prehrambeno-tehnološkog i Pravnog fakulteta te u Gradskoj i sveučilišnoj knjižnici Osijek. // Vjesnik bibliotekara Hrvatske. - 52 (2009), 1/4; str. 172-187.
- Petr Balog, Kornelija. Istraživanje zadovoljstva korisnika u knjižnici Filozofskog fakulteta u Osijeku - uspijevamo li ih zadovoljiti?. // Libellarium. - 9 (2016), 1; str. 59-88.
- Petr, Kornelija. Uspješnost poslovanja knjižnice Pedagoškog fakulteta u Osijeku : zadovoljstvo
korisnika knjižnicom i njezinim uslugama. // Vjesnik bibliotekara Hrvatske. - 43 (2000[i.e. 2001]), 4; str. 80-90.
- Petrak, Jelka. Knjižnice na hrvatskim sveučilištima : tradicije i promjene. // Vjesnik bibliotekara Hrvatske. - 48 (2005), 1; str. 13-30.
Izvori na internetu (29.04.2021.):
- Andaleeb, Syed S. Explaining user satisfaction with academic libraries: strategic implications. // College & Research Libraries. - 59 (1998), 2; str. 156-167. URL: https://www.researchgate.net/publication/237230954_Explaining_User_Satisfaction_with_Academic_Libraries_Strategic_Implications
- Asogwa, Brendan E. Use of ServQUAL in the Evaluation of Service Quality of Academic Libraries in Developing Countries. University of Nigeria, 2014. URL: https://www.researchgate.net/profile/Brendan_Asogwa/publication/280048555_Use_of_ServQUAL_in_the_Evaluation_of_Service_Quality_of_Academic_Libraries_in_Developing_Countries/links/5fa5ce25299bf10f732c944e/Use-of-ServQUAL-in-the-Evaluation-of-Service-Quality-of-Academic-Libraries-in-Developing-Countries.pdf
- Kiran, Kaur. Service quality and customer satisfaction in academic libraries: Perspectives from a Malaysian university. // Library Review. - 59 (2010), 4; str. 261-273. URL: http://eprints.um.edu.my/25563/1/LibReview_service%20quality%20and%20cust%20satisfaction_2010.pdf
- Miller, Kathleen. Service Quality In Academic Libraries: An Analysis Of Libqual+ Scores And Institutional Characteristics. // Electronic Theses and Dissertations, 2004-2019. (2008). URL: https://stars.library.ucf.edu/cgi/viewcontent.cgi?article=4570&context=etd
- Pedramnia, S. An analysis of service quality in academic libraries using LibQUAL scale: Application oriented approach, a case study in Mashhad University of Medical Sciences (MUMS) libraries. // Library Management. - 33 (2012), 3, str.159-167. URL: https://www.researchgate.net/profile/Parvaneh_Modiramani2/publication/235314527_An_analysis_of_service_quality_in_academic_libraries_using_LibQUAL_scale_Application_oriented_approach_a_case_study_in_Mashhad_University_of_Medical_Sciences_MUMS_libraries/links/572837d408aee491cb415485.pdf
- Stamatoplos, Anthony. Effects of Library Instruction on Univerity Students' Satisfaction with the Library: a longitudinal study. // College & Research Libraries. - 59 (1998), 4; str. 322-333. URL: http://crl.acrl.org/content/59/4/322.full.pdf+html?sid=e90b172c-5419-40af-a42a-5153c08c3591
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