Analiza informacijskih službi na primjerima odabranih ustanova

Knjige:

1. Sečić, Dora: Informacijska služba u knjižnici. Lokve : Benja, 2006 - sign. 025 /SEČ/ i
2. Information Consulting in Academe // Encyclopedia of library and information science / edited ba Miriam A. Drake. New York ; Basel : Marcel Dekker, cop. 2003. - Vol. 2 : Des-lib - sign. 02(03)sv2 /ENC/
3. Dani specijalnog knjižničarstva Hrvatske (4 ; 2002 ; Opatija): Specijalne knjižnice - izvori i korištenje znanja : zbornik radova. Zagreb : Hrvatsko knjižničarsko društvo, 2003 - sign. 02 /DAN/ s
4. Roberts, Susan Claire: Managing information services. London : Facet Publishing, 2004 - sign. 02 /ROB/ m BDI
5. Griffiths, Peter: Managing your internet and intranet services : the information professional's guide to strategy. London : Facet Publishing, 2004 - sign. 025 /GRI/ BDI

EBSCO Host (pristup u GISKO ili putem CARNet Centra za online baze: Pristup internetu - Proxy ):

1. Barrett, Felicia A.: An analysis of reference services usage at a regional academic health sciences library. // Journal of the Medical Library Association, Oct2010, Vol. 98 Issue 4, p308-311
2. Guidelines for Implementing and Maintaining Virtual Reference Services // Reference & User Services Quarterly, Fall2010, Vol. 50 Issue 1, p92-96
3. Olszewski, Lawrence; Rumbaugh, Paula: An International Comparison of Virtual Reference Services. // Reference & User Services Quarterly, Summer2010, Vol. 49 Issue 4, p360-368
4. Gilson, Thomas V.: Reference Services TODAY And TOMORROW. // Searcher, Sep2011, Vol. 19 Issue 7, p32-35