Odgovor: |
Knjige: - Sečić, Dora: Informacijska služba u knjižnici. Lokve : Benja, 2006 - sign. 025 /SEČ/ i BDI
EBSCO Host (pristup u GISKO ili putem CARNet Centra za online baze: Pristup internetu - Proxy ): - Mosley, Pixey Anne: Assessing User Interactions at the Desk Nearest the Front Door. // Reference & User Services Quarterly, Winter2007, Vol. 47 Issue 2, p159-167
- Atlas, Michel C.; Wallace, Danny P.; Van Fleet, Connie: Library Anxiety in the Electronic Era, or Why Won't Anybody Talk to Me Anymore? // Reference & User Services Quarterly, Summer2005, Vol. 44 Issue 4, p314-319
- Ferrell, Shelley: Who Says There's a Problem?: A New Way to Approach the Issue of "Problem Patrons". // Reference & User Services Quarterly, Winter2010, Vol. 50 Issue 2, p141-151
Pogledajte i odgovor na pitanje broj 1707 - Odgoj za nenasilje |