Odgovor: |
Knjige: - Bradley, Phil: How to use Web 2.0 in your library. London : Facet Publishing, 2008 - sign. 025 /BRA/ h BDI (DK)
EBSCO Host (pristup u GISKO ili putem CARNet Centra za online baze - Proxy): - Radford, Marie L.; Connaway, Lynn Silipigni; Confer, Patrick A.; Sabolcsi-Boros, Susanna; Kwon, Hannah.: "Are We Getting Warmer?" Query Clarification in Live Chat Virtual Reference. // Reference & User Services Quarterly, Spring2011, Vol. 50 Issue 3, p259-279
Science Direct (pristup u GISKO ili putem CARNet Centra za online baze - Proxy): - Nahyun Kwon: Public library patrons' use of collaborative chat reference service: The effectiveness of question answering by question type // Library & Information Science Research, Volume 29, Issue 1, March 2007, Pages 70-91
- Christopher Devine, Emily Bounds Paladino, John A. Davis: Chat Reference Training After One Decade: The Results of a National Survey of Academic Libraries // The Journal of Academic Librarianship, Volume 37, Issue 3, May 2011, Pages 197-206
- Lili Luo: Toward sustaining professional development: Identifying essential competencies for chat reference service // Library & Information Science Research, Volume 30, Issue 4, December 2008, Pages 298-311
- Michelle M. Kazmer, Gary Burnett, Michael H. Dickey: Identity in customer service chat interaction: Implications for virtual reference // Library & Information Science Research, Volume 29, Issue 1, March 2007, Pages 5-29
- Lili Luo: Effective training for chat reference personnel: An exploratory study // Library & Information Science Research, Volume 31, Issue 4, December 2009, Pages 210-224
- Jeffrey Pomerantz, Lili Luo, Charles R. McClure: Peer review of chat reference transcripts: Approaches and strategies // Library & Information Science Research, Volume 28, Issue 1, Spring 2006, Pages 24-48
Izvori na internetu (09.03.2012.): - John J. Meier: Chat Widgets for Science Libraries // Issues in Science and Technology Librarianship. Fall 2008
- LibraryH3lp
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