Mjerenje uspješnosti online informacijske službe u knjižnici

Knjige:

1. Roberts, Susan Claire: Managing information services. London : Facet Publishing, 2004 - sign. 02 /ROB/ m

Članci u časopisima:

1. Bosančić, Boris: Online referentne usluge : pregled razvoja u teoriji i praksi // Vjesnik bibliotekara Hrvatske. - 53 (2010), 1 ; str. [64]-86.

ScienceDirect (pristup u GISKO ili putem CARNet Centra za online beze podataka - Proxy):

1. K. Kiran, S. Diljit: Modeling Web-based library service quality // Library & Information Science Research, Volume 34, Issue 3, July 2012, Pages 184-196
2. Pali U. Kuruppu: Evaluation of Reference Services—A Review // The Journal of Academic Librarianship, Volume 33, Issue 3, May 2007, Pages 368-381
3. Jeffrey Pomerantz, Lili Luo: Motivations and uses: Evaluating virtual reference service from the users' perspective // Library & Information Science Research, Volume 28, Issue 3, Autumn 2006, Pages 350-373
4. Xiangming Mu, Alexandra Dimitroff, Jeanette Jordan, Natalie Burclaff: A Survey and Empirical Study of Virtual Reference Service in Academic Libraries // The Journal of Academic Librarianship, Volume 37, Issue 2, March 2011, Pages 120-129
5. Abdul Mannan Khan: Users' perceptions of library effectiveness: A comparative users' evaluation of central libraries of AMU, BHU, ALU and BBRAU // The International Information & Library Review, Volume 44, Issue 2, June 2012, Pages 72-85
6. Pnina Shachaf, Sarah M. Horowitz: Virtual reference service evaluation: Adherence to RUSA behavioral guidelines and IFLA digital reference guidelines // Library & Information Science Research, Volume 30, Issue 2, June 2008, Pages 122-137
7. Nahyun Kwon: Public library patrons' use of collaborative chat reference service: The effectiveness of question answering by question type / Library & Information Science Research, Volume 29, Issue 1, March 2007, Pages 70-91

EBSCO Host (pristup u GISKO ili putem CARNet Centra za online beze podataka - Proxy):

1. Miwa, Makiko: Situatedness in users' evaluation of information and information services. // New Review of Information Behaviour Research, 2003, Vol. 4 Issue 1, p207-224

Pogledajte i odgovor na pitanje broj:

3543 - Vrednovanje kvalitete knjižnica u kontekstu društvene promocije kvalitetne usluge

2680 - Analiza informacijskih službi na primjerima odabranih ustanova