Problemi s korisnicima u knjižnici

Knjige:

1. User studies // International encyclopedia of information and library science / edited by John Feather and Paul Sturges. London ; New York : Routledge, cop. 2003 - sign. 02(03) /INT/
2. Building a successful customer-service culture : a guide for library and information managers / edited by Maxine Melling and Joyce Little. London : Facet Publishing, 2002 - sign. 02 /BUI/
3. IFLA-ine smjernice za narodne knjižnice / uredile Christie Koontz i Barbara Gubbin. Zagreb : Hrvatsko knjižničarsko društvo, 2011 - sign. 027 /IFL/
4. MacMenemy, David: The public libraray. London : Facet Publishing, 2009 - sign. 027 /MAC/ p
5. Brophy, Peter: Biblioteka u dvadeset prvom veku : nove usluge za informaciono doba. Beograd : Clio, 2005 - sign. 02 /BRO/ b =  The library in the twenty-first century : new services for the information age / Peter Brophy. London : Library Association Publishing, 2002

Google Books:

1. M S Sridhar: Library use and user research : with twenty case studies. New Delhi Concept Pub. Co 2002

Pogledajte i odgovor pod brojem:

3680 - Promjene u očekivanju i zahtjevima korisnika