Odgovor: |
Knjige:
- Roberts, Susan Claire: Managing information services. London : Facet Publishing, 2004 - sign. 02 /ROB/ m
Članci u časopisima:
- Bosančić, Boris: Online referentne usluge : pregled razvoja u teoriji i praksi // Vjesnik bibliotekara Hrvatske. - 53 (2010), 1 ; str. [64]-86.
- Bosančić, Boris. Put k povezivanju : usluga Pitajte knjižničara na mrežnim stranicama narodnih knjižnica. // Vjesnik bibliotekara Hrvatske. - 46 (2003), 3/4 ; str. 80-92.
- Bosančić, Boris: A blueprint for building online reference knowledge bases. // Reference & user services quarterly. - 50 (2010) , 2; str. 152-162
Google Scolar:
- Chowdhury Gobinda G. Digital libraries and reference services : present and future. // Journal of documentation 58, 3(2002), 258-283.
- Horn, Judy. The future is now : reference service for the electronic era. // Crossing the divide : proceedings / The 10th National conference of the association of college and research libraries, March 15-18, 2001., Denver, SAD
Izvori na internetu (17.03.2014.):
- Jack M. Maness : Library 2.0 Theory: Web 2.0 and Its Implications for Libraries // Webology, Volume 3, Number 2, June, 2006
- Michael E. Casey and Laura C. Savastinuk: Library 2.0 : Service for the next-generation library. // Library Journal, 9/1/2006
- Henson, B.; Tomajko, K.G. Electronic reference services: opportunities and challenges // Journal of educational media & library sciences 38, 2(2001), str. 113-121.
- Berube, L. Digital reference overview. 2003.URL: http://www.ukoln.ac.uk/public/nsptg/virtual/ (2014-03-17)
- IFLA Digital Reference Standards Project
- IFLA Digital Reference Guidelines
- Digital reference services // DETERMINING THE EFFECTIVENESS OF DIGITAL REFERENCE SERVICES IN SELECTED ACADEMIC LIBRARIES IN MALAYSIA / Wan Ab Kadir, Wan Dollah - Dostupno na: http://dspace.fsktm.um.edu.my/bitstream/1812/198/4/DRS.chap2.pdf
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